Showing results by narrator "Vanessa Hart" in All Categories

 The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today. 

A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.  

In the quiet confines of her own world, Crystal discovers that a hidden realm of intense desire exists when she crosses paths with John. While John's allure lies partly in his mysterious charm and striking good looks, there's a captivating secret that sets him apart—he's a shape-shifter with an insatiable craving for honey, and for Crystal. As their worlds collide, the temperature soars, awakening the dormant Kodiak within John, a primal force longing for the connection it senses in Crystal.