Behind the Gates cover art

Behind the Gates

Behind the Gates

By: Ed Chapman & Michael Herd
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Summary

Join us for wide-ranging conversations with guests from around the world as we approach every topic with Private Club management and leadership.


Who are your hosts?

Ed Chapman, CCM, PGA - a Club hospitality professional and current CEO of Royal Auckland & Grange Golf Club in New Zealand, who has worked in four countries on three continents over the past 20 years in Clubs.

Michael Herd - one of the industry's leading recruiters, Head of International Search & Consulting for Kopplin Kuebler & Wallace, and Club aficionado who has placed some of the best managers at some of the most distinguished Clubs in the world.


If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.


FOLLOW

https://behindthegates.riverside.com/

LinkedIn: https://www.linkedin.com/company/behindthegatespodcast

2026 Ed Chapman & Michael Herd
Economics Golf Management Management & Leadership
Episodes
  • Behind the Gates | A brand new podcast
    May 10 2026

    The Behind the Gates podcast launches, and its hosts, Ed Chapman, CCM, and Michael Herd, discuss their experience co-hosting, their different approaches to asking questions, and the importance of authenticity in conversations. They share insights into how they got started, the fascinating conversations they've had, and the launch of the podcast with its partners. The hosts also engage the audience and encourage participation.

    Takeaways

    • Importance of authenticity in podcast conversations
    • Engaging the audience and encouraging participation

    This episode is brought to you by

    • Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com
    • Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/
    • SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au

    They're not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few of the world's top 100 golf courses, too!

    Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

    Links

    https://www.linkedin.com/in/edchapmanclubindustryleader/

    https://www.linkedin.com/in/michael-herd-2686598b/

    Show More Show Less
    12 mins
  • #26: Emily Davidson | Making room for everybody
    Oct 4 2023

    Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.


    Today I am speaking with Emily Davidson. Emily is the Participation and Inclusion Manager at Golf New Zealand, an organisation she has worked for since 2017. Her biggest career highlight to date was Golf NZ winning the NZ Sport and Recreation Award for Leadership in Diversity and Sport for 2022. Not being a golfer herself when she joined Golf NZ, Emily was able to bring a fresh perspective and ask the crucial disrupter questions against the doctrine of 'this is just the way we do it in golf'.


    This was a super interesting conversation which helped to broaden my thinking around some of the challenges facing different groups when it comes to golf. I had some great takeaways of simple things that can be done to improve the user friendliness of our website, clubhouse, and some longer time/bigger project ideas also. If you have any level of diversity within your membership then I recommend taking a listen.


    Thoughts and reflections

    • Beginners having to wear full golfing attire can be a big barrier to entry. Cost is an obvious one but also imposter syndrome being created of the "all the gear, no idea" mentality and being embarrassed dressing like a golfer but not being able to play.
    • Etiquette can come later when it's needed. Don't start off with all of these rules. It doesn't come across as welcoming to the sport.
    • What can we do to change the image perception of golf?
    • Why is a shirt with a collar automatically smart and a shirt without one not?
    • Tradition and history of the game isn't a good enough reason for current dress codes, why? Because if it was, men would still be wearing plus fours and women long floaty dresses!
    • Don't assume everyone knows where they need to go or report to when they arrive. This starts with the website.


    This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.


    The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

    If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.


    FOLLOW>

    https://shows.acast.com/the-modern-club-management-podcast

    Instagram: @edchapman1986 and @michaelherdkkw

    YouTube: The Modern Club Management Podcast

    LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

    Hosted on Acast. See acast.com/privacy for more information.

    Show More Show Less
    50 mins
  • #11: Monday Motivation 5 - Stoic philosophy | Meditation
    Oct 31 2022

    In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.


    In this episode Richard Pennell and I discuss stoic philosophy and meditation. Two skills we believe everyone should have in their toolbox; we go in to the practical application of these. Plus we talk about the common misconception around both of these.


    Please enjoy this episode.


    This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

    The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.


    Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

    If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.


    FOLLOW>

    https://shows.acast.com/the-modern-club-management-podcast

    Instagram: @edchapman1986 and @michaelherdkkw

    YouTube: The Modern Club Management Podcast

    LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

    Hosted on Acast. See acast.com/privacy for more information.

    Show More Show Less
    6 mins
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