The Behind the Gates podcast launches, and its hosts, Ed Chapman, CCM, and Michael Herd, discuss their experience co-hosting, their different approaches to asking questions, and the importance of authenticity in conversations. They share insights into how they got started, the fascinating conversations they've had, and the launch of the podcast with its partners. The hosts also engage the audience and encourage participation.

Takeaways

• Importance of authenticity in podcast conversations
• Engaging the audience and encouraging participation

This episode is brought to you by

• Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com
• Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/
• SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au

They're not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few of the world's top 100 golf courses, too!

Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

Links

https://www.linkedin.com/in/edchapmanclubindustryleader/

https://www.linkedin.com/in/michael-herd-2686598b/

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.

Today I am speaking with Emily Davidson. Emily is the Participation and Inclusion Manager at Golf New Zealand, an organisation she has worked for since 2017. Her biggest career highlight to date was Golf NZ winning the NZ Sport and Recreation Award for Leadership in Diversity and Sport for 2022. Not being a golfer herself when she joined Golf NZ, Emily was able to bring a fresh perspective and ask the crucial disrupter questions against the doctrine of 'this is just the way we do it in golf'.

This was a super interesting conversation which helped to broaden my thinking around some of the challenges facing different groups when it comes to golf. I had some great takeaways of simple things that can be done to improve the user friendliness of our website, clubhouse, and some longer time/bigger project ideas also. If you have any level of diversity within your membership then I recommend taking a listen.

Thoughts and reflections

• Beginners having to wear full golfing attire can be a big barrier to entry. Cost is an obvious one but also imposter syndrome being created of the "all the gear, no idea" mentality and being embarrassed dressing like a golfer but not being able to play.
• Etiquette can come later when it's needed. Don't start off with all of these rules. It doesn't come across as welcoming to the sport.
• What can we do to change the image perception of golf?
• Why is a shirt with a collar automatically smart and a shirt without one not?
• Tradition and history of the game isn't a good enough reason for current dress codes, why? Because if it was, men would still be wearing plus fours and women long floaty dresses!
• Don't assume everyone knows where they need to go or report to when they arrive. This starts with the website.

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode Richard Pennell and I discuss stoic philosophy and meditation. Two skills we believe everyone should have in their toolbox; we go in to the practical application of these. Plus we talk about the common misconception around both of these.

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode; David Thomson talks about positive mental attitudes, framing, and some of the powerful principles of influence. Plus we have Bernhard Neumann discussing NFTs and possible use cases within the world of golf.

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In this week's episode I am excited to be joined by Dr Brian Hemmings. Brian received his PhD in sport psychology in 1998 and has been working with elite level athletes, as well as executive coaching in a multitude of sports. In this conversation we discuss how we can create safe environments for people to flourish, the benefits and drawbacks of journaling, what is high performance, and much much more.

If you're interesting in performing to a higher level and being a better version of yourself, then this is a must listen. Enjoy.

Recommended resources

Mental Toughness for Golf by Dr Brian Hemmings

Sport, Psychology and Christianity: Welfare, Performance and Consultancy

https://www.golfmind.co.uk/

Golf Psychology: What You Can Expect and Why It Can Help You

https://www.golfpsychologycoaching.co.uk/about-us/

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.

Today I am excited to be joined by global luxury hospitality leader Etienne Haro (LinkedIn). Etienne is the Hotel Manager of La Mamounia in Marrakesh. Prior to this Etienne’s roles have been across a who’s who of luxury hotel brands. He was the Executive Assistant Manager at the world famous Burj Al Arab, Director of Food & Beverage at Fairmont Hotels in Dubai and Kiev, for Hyatt in their Asia Pacific Divisional Office. These roles followed six years in Dubai leading the food and beverage operation at a number of InterContinental Hotels. And while doing all this Etienne has even found time to complete an MBA from the prestigious EHL Hospitality Business School.

Etienne talks about what made him switch from a planned career in ... to hospitality, what drew him to a life of service in hospitality and puts a smile on his face. We discuss talent equity and balancing the workload across all employees; not overloading your superstars. Etienne describes the importance of alignment with your operation, the power and importance of storytelling, taking control over all the facets that deliver on amazing guest experiences, and the non-obvious things he would look at in a F&B operation to move the level up, plus much more. This was one of my favourite conversations and one that I personally took copious amounts of notes on after re-listening a few times!

Quotes in the episode

Maya Angelou: "Do the best you can until you know better. When you know better, do better."

Shakespeare's The Tempest: "There be some sports are painful, and their labour, delight in them sets off."

Marcus Aurelius: "What stands in the way. Becomes the way."

Please enjoy this conversation.

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.

In this episode Toby Johansson, the CEO of CMAE, shares his insights into what the best club managers do differently to others; specifically the non-obvious skills that they possess.

Please enjoy this episode.

This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast, season 1 episode 1! Going all the way back to the beginning as we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.

Gregg Patterson - generating the BIG Happy

Gregg is the President and founder of Tribal Magic; where he is an in-demand speaker around the globe. Prior to this, he was the General Manager for an incredible 34 years at The Beach Club in Santa Monica, California. He survived all that time and with a median staff tenure of an equally impressive 17 years! Which makes it safe to say that when it comes to the world of clubs, he knows a thing or two! His wide-ranging career has taken him from a gravedigger (yes, really) to Assistant GM of Bel-Air Country Club to GM of The Beach Club and now into one of the most sought-after speakers in the world.

In this episode we dive into Gregg's career; his love of stories and people; the power of curiosity and reflecting; and the main topic of the conversation...generating the BIG Happy for your staff.

Please enjoy!

Range: how generalists triumph in a specialised world by David Epstein

Gregg's Staff Happy Toolbox

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily.

FOLLOW>

https://shows.acast.com/the-modern-club-management-podcast

Instagram: @edchapman1986 and @michaelherdkkw

YouTube: The Modern Club Management Podcast

LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/

Hosted on Acast. See acast.com/privacy for more information.