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Defining Hospitality

Defining Hospitality

By: Dan Ryan
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Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.Copyright 2021 All rights reserved. Art Social Sciences Travel Writing & Commentary
Episodes
  • Niching Down then Grow - Alex Kuby - Defining Hospitality
    Jun 24 2026

    This week, Dan Ryan sits down with Alex Kuby, Associate Principal at Dyelot and a lifelong student of how built environments shape human experience. From his early days at HBA in Santa Monica to helping lead a studio through a full brand transformation, Alex has spent his career asking what it really means to make people feel seen, supported, and cared for inside a space. Together, Dan and Alex explore approachable hospitality, the power of integrated services, and what niching down actually looks like when you are doing it from the inside.


    About the Guest:

    On this episode, Dan Ryan sits down with Alex Kuby, Associate Principal at Dyelot, a hospitality interiors studio bolstered by branding, procurement, and architectural services. Alex has been part of the firm since its days as RDC, helping shape its evolution into a focused, values driven hospitality design practice. When he is not leading visioning workshops or authoring the Dylot blog, he is probably thinking about how a grocery store can double as a neighborhood heartbeat.

    Chapters:

    00:42 Show Intro and Sponsor

    01:04 Meet Alex Kuby

    01:31 Shared Roots and Catching Up

    03:19 Defining Hospitality

    03:58 Approachable Hospitality

    05:25 RDC to Dyelot Story

    09:34 WELL and Sustainable FF&E

    20:59 Capital ROI and Visioning

    32:23 Sustainable Sponsor Shoutout

    32:41 Design Meets Procurement

    35:38 Why Branding Comes First

    39:04 Blogging and Brand Transition

    41:49 Niching Down the Studio

    43:22 Grocery as Community Hub

    46:09 Public Spaces and Connection

    50:12 Career Advice and Mentorship

    53:28 Memory Lane and Farewell


    Quote of the Show:

    "Hospitality is the humanity in the built environment, that is the way in which we express care and facilitate all of those great high touch point, high emotional engagements that the best hospitality spaces are known for." - Alex Kuby


    Building a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.


    Links:

    • Subscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1
    • Substack: https://www.defininghospitality.live/
    • Guest’s LinkedIn: https://www.linkedin.com/in/akuby/
    • Guests Website: https://dyelot.com/
    • Dan Ryan LinkedIn: https://www.linkedin.com/in/thedailydanryan/


    🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/


    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
    • Transistor: https://www.defininghospitality.live/
    Show More Show Less
    59 mins
  • Beyond the Bulb - Thomas Paterson - Defining Hospitality
    Jun 17 2026

    Dan Ryan talks with Thomas Paterson, founder and lighting designer at Lux Populi, about one of hospitality's most overlooked design disciplines… light. Thomas explains why lighting designers need a seat at the table from day one, not after the drawings are done, and shares his take on how light shapes a space's emotional experience. The conversation covers the gap between the 2% of projects that engage a true lighting specialist and the 30-50% that probably should, what it means to design from the inside out, his unconventional path from Australia to Mexico City, the sustainability case for old-school screw-in bulbs, and why asking the right question at the right moment is the smartest move a lighting designer can make.

    About the Guest:

    Thomas Paterson is the founder, director, and principal lighting designer at Lux Populi, a Mexico City based lighting design studio. He brings a first principles approach to every project, asking what light can do before how it should look. His portfolio spans luxury resorts, boutique hotels, restaurants, museums, and infrastructure, including 15 years with Sandals Resorts, the Four Seasons Los Cabos, and a landmark tunnel gateway in Sydney. Originally from Australia and formerly based in London, he landed in Mexico City by chance and built one of the industry's most distinctive lighting practices.


    Chapters:

    00:25 Meet Lighting Designer Thomas

    03:09 Hospitality Through Light

    06:43 Bring Lighting In Early

    10:17 Who Owns The Brief

    11:46 Do Projects Hire Lighting

    17:23 Lighting As Editing Tool

    25:43 Fixing Spaces After Opening

    29:09 Why Mexico City

    31:53 Mexico City Safety Shift

    32:43 Designing the Cocoon

    33:17 Contrast and Tone Basics

    34:14 Fixing a Brand’s Lighting

    35:47 Kelvin Myths Explained

    37:38 Infrared and Homogenous LEDs

    42:39 Culture and Buying Bulbs

    47:37 Sustainability and PoE Lighting

    54:53 Future of Lighting Design


    Quote of the Show:

    "Lighting design is an editing tool. Emphasize, de-emphasize, reveal, conceal." - Thomas Paterson


    Building a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.


    Links:

    • Subscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1
    • Substack: https://www.defininghospitality.live/
    • Guest’s LinkedIn: https://www.linkedin.com/in/tpaterson/
    • Guests Website: https://luxpopuli.com/New/
    • Dan Ryan LinkedIn: https://www.linkedin.com/in/thedailydanryan/


    🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/


    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
    • Transistor: https://www.defininghospitality.live/
    Show More Show Less
    1 hr
  • Navigating the Peaks of Innovation - Larry Traxler - Defining Hospitality
    Jun 10 2026

    This week, Dan Ryan sits down with Larry Traxler, a 30+ year veteran of architecture and design, former SVP Global Head of Architecture & Design at Hilton Hotels & Resorts, and founder of Traxworks Hospitality Collaborative, to make the case that great hospitality design isn’t about replicating what’s trending, it’s about understanding place, people, and purpose. From breaking ceramic tiles on job sites in Japan to navigating 102 countries and opening 1,000 hotels a year at Hilton, Larry has spent his career building bridges between creative vision and business reality, and now, finally free to say no, he’s going deeper than ever.


    About the Guest:
    On this episode, Dan Ryan sits down with Larry Traxler, founder of Traxworks Hospitality Collaborative and former SVP Global Head of Architecture and Design at Hilton Hotels & Resorts. Larry has shaped some of the most memorable spaces in global hospitality, one mosaic wall, and one very deliberate hammer swing at a time. When he’s not advising owners on design strategy or racking up passport stamps across his 102nd country, he’s photographing wildlife in his backyard, plotting a month in Africa, and finally, finally, getting to put more into the projects that truly light him up.


    Chapters:

    00:25 Welcome to Defining Hospitality

    01:28 Mentors Safari and Photography

    02:53 Backyard Safari and Reps

    05:42 Defining Hospitality Through Design

    12:09 Traxworks Freedom to Say No

    15:13 Jordan Mozer Narrative Craft

    22:31 Becoming the Bridge Conductor

    30:36 The Clift Deep Dive Details

    35:27 Nine Million Miles

    36:43 Creativity in the Air

    38:27 Hilton Lessons to Trexworks

    43:10 Solo Founder Reality

    45:13 AI as Creative Toolkit

    50:00 Recessions and Resilience

    54:04 Hospitality Beyond Hotels

    01:00:20 Fighting Design Sameness

    01:02:35 Traxworks Freedom and Farewell


    Quote of the Show:
    “It’s those people that have a fear of the future that get held back. Sometimes you just have to jump off the bridge and leap into those entrepreneurial waters.” - Larry Traxler


    Building a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.


    Links:

    • Subscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1
    • Substack: https://www.defininghospitality.live/
    • Guest’s LinkedIn: https://www.linkedin.com/in/larrytraxler/
    • Dan Ryan LinkedIn: https://www.linkedin.com/in/thedailydanryan/


    🏨✨ Defining Hospitality is Sponsored by BermanFalk https://www.bermanfalk.com/

    Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/


    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
    • Transistor: https://www.defininghospitality.live/
    Show More Show Less
    1 hr and 11 mins
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