In this episode of Defining Hospitality, Dan Ryan sits down with Saxton Sharad to explore how hospitality and hotel design are evolving for today’s guest experience. Sponsored by BERMANFALK, this conversation dives into micro vacations, invisible hospitality, and how modern leadership is reshaping the way hotels connect with travelers.
Saxton shares how Hideaway Inns is redefining hospitality by blending local authenticity, frictionless experiences, and thoughtful design to meet the expectations of millennials and Gen Z guests.
About the Guest:
Saxton Sharad is the Founder and CEO of Revival Hotels and Hideaway Inns, where he’s building a portfolio of design-forward boutique properties in destinations like Mount Sunapee, Mount Snow, and Lenox. He previously helped scale Graduate Hotels and has worked across major brands, but is now pioneering a high-margin “invisible hospitality” model that’s delivering additional operating profit across his properties.
Chapters:
01:15 Office Vibes And Intentionality
03:03 Defining Hospitality
05:58 Origins Of The Philosophy
07:51 Unplugging And Micro Breaks
09:18 Hideaway Inns Vision
11:00 Millennial Travel Shift
14:15 Building From Guest Research
17:02 Authenticity And Giving Back
25:59 Invisible Hospitality Platform
30:30 Innkeeper Model Explained
36:11 Owner Economics And Margins
39:58 Lease Deal Sweeteners
40:36 Scale And Tech Advantage
44:35 Innkeeper Career Model
46:53 Fixing Hospitality Turnover
48:15 Design Led Growth Plan
50:00 Fandom And Regional Focus
56:21 Revival Management Focus
58:41 Invisible Or Full Service
01:01:35 Authenticity Through Local Art
01:03:27 Berkshires Travel Pitch
01:07:59 Wrap Up And Thanks
Quote of the Show:
“ I don't care how talented you are or how much money you have in your pocket, you cannot be good at everything. Step into what you're good at, find that strength, and live that strength.” - Saxton Sharad
Building a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.
Links:
- Subscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1
- Substack: https://www.defininghospitality.live/
- BERMANFALK: https://www.bermanfalk.com/
- Saxton Sharad LinkedIn: https://www.linkedin.com/in/saxton-sharad-cha-6642a49/
- Hideaway Inns: https://www.hideawayinns.com/
- Dan Ryan LinkedIn: https://www.linkedin.com/in/thedailydanryan/
Tags:
#DefiningHospitality #HospitalityDesign #HotelDesign #GuestExperience #MillennialTravel #BoutiqueHotels #HotelInnovation