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Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 58 - Your Employees Aren't Failing. Your Coaching Is

    Episode 58 - Your Employees Aren't Failing. Your Coaching Is
    Jun 25 2026
    Some people coach. Some people train. But almost nobody in our business has a real, structured coaching and mentoring program — and in Episode 58 of Fixed Ops Focus, Steve Shaw and Dave Rogers dig into why that’s one of the biggest missed opportunities in the dealership today.
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    35 mins
  • Episode 51 - The BIGGEST Firing Stories You'll EVER Hear

    Episode 51 - The BIGGEST Firing Stories You'll EVER Hear
    Jun 22 2026
    Steve Shaw and Dave Rogers crack open one of the most honest — and weirdly hilarious — topics in this business: getting fired. It starts with a friend of Steve’s who just got let go. That one story sends Dave and Steve straight into the Wayback Machine, where they relive the times THEY got fired from the dealership, what those moments taught them, and how they came back stronger. Then they flip the script to the other side of the desk — the associates they’ve had to let go — and the part nobody likes to talk about: what happens to the whole organization when a manager gets fired. It’s raw, it’s funny, and it’s loaded with leadership lessons every dealer, GM, and fixed ops leader needs to hear. Because how you handle a firing — on either side of it — says everything about your culture.
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    32 mins
  • Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix

    Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix
    Jun 20 2026
    It seems like everybody and their cousin is selling service contracts — on TV, on YouTube, on TikTok, you name it. These days even the customer can go buy their own. So how is a dealer supposed to handle the flood? Do you charge extra? Add a processing fee? Hire a dedicated extended-warranty expert just to keep up with all the paperwork? This is the discussion no one is having right now — and it’s costing service departments time, money, and CSI.
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    Less than 1 minute
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