In this episode of Hospitality Hangout, hosts Michael “Schatzy” Schatzberg and Jimmy Frischling sit down with Neel Patel, CEO of Quiznos and Rego Restaurant Group, to discuss one of the most fascinating comeback stories in the restaurant industry.

Once a 5,000-unit sandwich giant, Quiznos has spent the last decade rebuilding after bankruptcy and massive contraction. Neel shares how the brand is finding new momentum through franchise innovation, modular restaurant development, menu strategy, loyalty-driven growth, and a renewed focus on what made Quiznos iconic in the first place.

The conversation dives into:
• The emotional connection consumers still have with Quiznos
• The new “Qube” modular restaurant concept
• Why legacy restaurant brands are making a comeback
• Restaurant workforce challenges and DailyPay partnerships
• AI, automation, and operational strategy in QSR
• Menu innovation, protein trends, snacking, and value
• Franchising, restaurant ownership, and scaling modern brands

From toasted subs to modern restaurant tech, this episode explores how a nostalgic brand is adapting to today’s hospitality landscape while staying true to its roots.

If you care about restaurant growth, franchise development, hospitality innovation, or the future of fast casual dining, this is an episode you won’t want to miss.

Episode Credits:

• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, Jimmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: Three Cheers Creative

www.thehospitalityhangout.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Sterling Douglas returns to Hospitality Hangout to break down how AI is rapidly reshaping the restaurant industry and why operators are adopting technology faster than ever before. As the CEO of Chowly, Sterling shares how the platform has evolved from third-party marketplace integrations into a full-suite solution powering everything outside the four walls of the restaurant, including marketing, websites, and digital guest interactions.

The conversation dives into how AI is quietly becoming embedded in restaurant operations, the shift from SEO to generative search, and why independent operators may now have a real advantage over large enterprise brands. Sterling also discusses the launch of his podcast focused on AI in restaurants, the changing tech stack, and what the next wave of innovation looks like for operators trying to grow in a digital-first world.

Episode Credits:

• Sponsored by: DirecTV
• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, Jimmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: Three Cheers Creative

www.thehospitalityhangout.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Every year, the National Restaurant Association Show takes over Chicago — and for anyone in hospitality, it’s more than just a convention. It’s where the industry shows up, shows off, and looks ahead.

In this episode of Hospitality Hangout, Schatzy sits down with David Henkes and Lisa Malikow from Technomic to break down everything you need to know about the NRA Show.

They get into how long “The Show” has been running, why it still matters, what trends are emerging this year, and how operators, brands, and suppliers can actually get value from attending.

If you’re planning to attend the NRA Show this is your inside look at what to expect, what to watch for, and how to make the most of it.

Whether you're a restaurant operator, hospitality executive, or industry vendor, this conversation will get you ready for one of the biggest foodservice events in the world.

Episode Credits:

• Sponsored by: DirecTV
• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, Jimmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: Three Cheers Creative

www.thehospitalityhangout.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Former Greg Creed joins Hospitality Hangout for a masterclass in leadership, branding, and restaurant growth. Greg shares how he helped transform Taco Bell into one of the most recognizable brands in the world, from responding to a headline-making lawsuit to launching Doritos Locos Tacos and building Mountain Dew Baja Blast into a billion-dollar success story.

The conversation also dives into company culture, developing leaders, standing out in a crowded market, and why hospitality remains one of the most overlooked career paths today. For restaurant operators, marketers, founders, and anyone building a brand, this episode is packed with real-world insight from one of the industry's most accomplished executives.

Episode Credits:

• Sponsored by: DirecTV
• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, Jimmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: Three Cheers Creative

www.thehospitalityhangout.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tory Bartlett joins the conversation to break down the rise of PopUp Bagels and what it takes to turn a simple product into a cultural phenomenon. From washing dishes at Hooters to leading one of the fastest-growing brands in hospitality, he shares the journey behind building a business rooted in energy, simplicity, and experience.

The discussion explores how PopUp Bagels disrupted a legacy category by focusing on a limited menu, operational efficiency, and a highly engaging in-store experience. From long lines that feel like part of the product to organic growth fueled by collaborations and community, Tory breaks down how the brand scaled rapidly without relying on traditional marketing or paid promotion.

Along the way, the conversation dives into franchising strategy, the importance of choosing the right partners, and how maintaining brand consistency goes beyond product into culture and execution. The episode also highlights how authenticity, discipline, and a clear point of view can turn a neighborhood concept into a nationally expanding brand.

Episode Credits:

• Sponsored by: DirecTV
• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, Jimmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: Three Cheers Creative

www.thehospitalityhangout.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Eric Skae joins the conversation to break down what it really takes to build and scale a food brand, drawing from his experience growing Rao’s and now leading Carbone Fine Foods into a new era of rapid expansion. From identifying untapped potential to driving exponential growth, he unpacks the fundamentals behind turning strong products into nationally recognized brands.

The discussion explores the key differences between restaurant success and retail success, and why so many operators struggle when making the jump into CPG. From distribution and data to brand awareness and consumer behavior, Eric shares how Carbone scaled to tens of thousands of stores while maintaining a premium position and authentic identity in a crowded category.

Along the way, the conversation dives into the role of hospitality in brand building, the importance of staying focused during high-growth phases, and how innovation fits into long-term strategy. The episode also highlights emerging opportunities across the broader Italian food category, offering a look at how disciplined execution, strong partnerships, and a clear brand vision can drive sustained growth at scale.

Episode Credits:

• Sponsored by: DirecTV
• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, Jimmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: Three Cheers Creative

www.thehospitalityhangout.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Bagel Bosses of NYC come together to break down what really makes a great bagel, and why New York continues to set the standard. From the role of water and technique to the importance of process, they unpack the fundamentals behind a product that sits at the intersection of food, culture, and hospitality.

The conversation explores how bagel shops are balancing tradition with innovation, from evolving customer preferences to the growing influence of social media and hospitality trends on foot traffic and brand visibility. They also discuss the rise of catering, expansion into airports, and the push into CPG as bagel brands look to scale beyond their neighborhood roots.

Along the way, the group dives into some of the most debated topics in bagel culture, including what counts as a “schmear,” whether certain orders should be off-limits, and how much customization is too much. The episode also highlights the role bagel shops play in hospitality, serving as community anchors while delivering consistency, quality, and experience at scale.

Episode Credits:

• Sponsored by: DirecTV
• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, Jimmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: Three Cheers Creative

www.thehospitalityhangout.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of The Hospitality Hangout, we dive deep into the incredible story of Pinky Cole, Founder and CEO of Slutty Vegan, and her journey in the hospitality industry. Learn how Pinky, a dynamic restaurant CEO, built a $100M hospitality business, experienced a major setback, and then successfully rebuilt smarter with Slutty Vegan 2.0.

Pinky shares critical hospitality insider insights on why experience can matter more than the food itself, the challenges and opportunities she faced during rapid franchising growth, and strategies for sustainable restaurant growth. As a leader in hospitality leadership, she also discusses how she’s leveraging media appearances like Real Housewives of Atlanta to fuel brand awareness and hospitality business expansion.

Tune in for invaluable lessons on franchising, brand resilience, and innovation in the hospitality industry. Whether you're a restaurant operator, hospitality executive, or emerging founder, this episode offers inspiration and practical advice to help you thrive in the competitive restaurant industry podcast space.

Episode Credits:

• Sponsored by: DirecTV
• Produced by: Branded Hospitality Media
• Hosted by: Michael Schatzberg, Jimmy Frischling
• Producer: Julie Zucker
• Creative Director: Adam Levine
• Show Runner: Drewe Raimi
• Post Production: Three Cheers Creative

www.thehospitalityhangout.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.