Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how consumer use of AI is creating new questions for debt collection, compliance, disputes, litigation, and consumer engagement.

From pro se litigants and AI hallucinations to bots, regulatory concerns, and the future of consumer communication, Leslie shares what receivables leaders should be watching as AI becomes part of both sides of the conversation.

Listen now and subscribe for more conversations shaping the future of debt collections.

Podcast overview: https://receivablespodcast.com/videos/consumer-ai-debt-collection-bender

Eversheds Sutherland Website: https://www.eversheds-sutherland.com/en/united-states

Leslie Bender LinkedIn: https://www.linkedin.com/in/lescbender/

consumer AI in receivables,
consumer bots and debt collectors,
AI-generated consumer complaints,
pro se debt collection litigation,
consumer bot authentication risk,
collections call center AI risk,
AI and consumer financial protection,
debt collection compliance,
receivables management,
consumer finance compliance

#consumeraiinreceivables #lesliebender #debtcollectioncompliance

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How is machine learning in debt collection changing the future of consumer engagement?

In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems, and how behavioral analytics are helping organizations personalize collections strategies at scale. Ohad also shares insights on digital communication, consumer behavior shifts, LLMs, bot-to-bot interactions, and the growing role of AI across debt settlement, servicing, and compliance workflows.

Listen now and subscribe for more conversations shaping the future of collections and consumer engagement.

Podcast Overview:
https://receivablespodcast.com/videos/machine-learning-debt-collection-ohad-samet

TrueAccord Website:
https://www.trueaccord.com/

TrueML Website:
https://trueml.co/

Ohad Samet LinkedIn:
https://www.linkedin.com/in/osamet/

machine learning in debt collection,
consumer engagement in receivables management,
reinforcement learning in collections,
AI-powered collections decision engine,
digital debt collection strategy

#AIDebtCollection #OhadSamet #ReceivablesManagement

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Is AI really changing the future of global BPO strategy for collections?

In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while balancing compliance, customer experience, and evolving FTC concerns around offshore servicing.

If you work in collections, debt buying, or financial services operations, this conversation delivers practical perspectives on where the industry is heading next.

Listen now and explore more conversations shaping the future of receivables management.

Podcast Overview:
https://receivablespodcast.com/videos/global-bpo-strategy-collections-sahoo

Connect BPS Website:
https://www.connectbps.com/

Saket Sahoo LinkedIn:
https://www.linkedin.com/in/saketsahoo/


global BPO strategy for collections,
AI-enabled debt collection operations,
offshore collections operating model,
future of receivables outsourcing,
empathetic customer experience in collections,
AI Copilot tools for collectors,
best practices for offshore collections,
how FTC regulations affect offshore collections

#GlobalBPOStrategy #SaketSahoo #DebtCollectionOperations #BPOOperations #OffshoreOperations

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