Financial services has spent years trying to make customer data more useful.

The crux of the problem is simple: can the firm reach the right person, through the right channel, when the information actually needs to be acted on?

In this episode of Sense of Identity, Paul Holland is joined by Samantha Seaton, co-chair of the Smart Data Council, and Alan Clay, Head of Strategy, Customer Data Solutions at LexisNexis Risk Solutions, to discuss why so much financial services data still fails at the point of customer contact.

For regulated firms, narrow sampling can leave blind spots around customer outcomes, conduct risk, and emerging patterns that deserve attention.

In this discussion, Garry Evans, Chief Product & Commercial Officer, and Adrian Crean, Strategic Partnerships Director, explain how TCC Group & Recordsure is helping regulated firms move from narrow sampling to broader, faster, and more defensible oversight.

The big idea is simple: if firms want stronger evidence of customer outcomes, better visibility of conduct risk, and fewer unpleasant surprises when rules or scrutiny change, they need a way to review far more conversations and documents than manual teams can handle on their own.

Learn more on our website: https://www.beyondencryption.com/blog/ai-review-more-conversations

AI is already changing how work gets done, but the firms that benefit most will be the ones that treat it as disciplined operational change.

Roland Emmans, Head of Technology Sector & Growth Lending at HSBC, spends his time speaking with technology businesses at every stage of growth, from disruptive start-ups to large corporates.

That vantage point gives him a useful read on where AI is genuinely helping, where businesses are still feeling their way through adoption, and where trust, governance, and human judgement are starting to matter more than the tools themselves.

In this episode of the Sense of Identity podcast, Roland discusses how the AI conversation has matured.

Learn more on our website: https://www.beyondencryption.com/blog/roland-emmans-hsbc-interview