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The Business of Joy

The Business of Joy

By: Lisa W. Miller
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Consumer researcher Lisa W. Miller is an expert at telling the story behind the data. The Business of Joy is a business podcast where C-suite leaders and change-makers share real stories and strategies on how joy✨, purpose, and human connection fuel the top line and bottom line.

Lisa W. Miller 2024
Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • Building the Largest Drone Delivery System on Earth | Zipline's Keller Rinaudo Cliffton
    Jun 30 2026

    What do delivering blood in Rwanda and your Chipotle order have in common?

    Zipline - the largest automated delivery system on Earth! And they do it with drones, not trucks!

    You may or may not have heard of this company… but with a $7 Billion valuation, you will soon! I had the honor of interviewing founder/CEO Keller Rinaudo Cliffton on The Business of Joy show!

    Here are some of my favorite parts:

    1. From a walk-in refrigerator to a $7 Billion Valuation:

    Six bucks an hour. A heavy down jacket in 120-degree Phoenix heat. That's where Keller learned more than he did in four years of high school.

    2. Rwanda's blood network to your Chipotle burrito:

    Same technology. Same objective. "A teleportation service that delivers what you need, when you need it."

    3. The curiosity factor:

    Curiosity is innate… “the challenge is how do you not stamp it out?”

    Show More Show Less
    29 mins
  • Joie de Vivre: How La Madeleine's CEO John Dillon Is Bringing Joy Back to Restaurant Leadership
    May 19 2026

    Joie de vivre. It's a French phrase that translates to "the joy of life."

    And when I sat down with John Dillon, CEO of La Madeleine, it was clear that joy isn't just a concept for this brand. The brand has been carrying joy in its DNA for 43 years. John's gift was seeing it and turning it up a notch.

    When John took over as CEO, one of the first things he did was create “Spark Joy Sessions” - conversations with frontline employees to figure out the pain points that actually impacted them on a daily basis.

    And when he went back a year later to report what had changed because of their feedback? He was surprised… they'd done more than he even realized!

    That's leadership.

    That’s a wrap for Season 7 - Hard to believe! Season 8 sneak peek will be coming soon!

    Show More Show Less
    52 mins
  • Joy is The Strategy (with John Goss)
    Apr 28 2026

    Most executives don’t put the word "joy" in their personal brand statement.

    John Goss does!

    As President of Sally Beauty, a global brand with over 2,400 stores in the US and Canada, John has built his career around the idea that joy and culture aren’t separate from results - it produces them.

    In this conversation, we talked about what it really means to lead with joy. Not as a feel-good concept, but as a deliberate strategy. Joy attracts the right people, builds real trust, and drives everything else.

    We also got into the stuff that doesn't always make it into leadership conversations:

    • growing up as the new kid across eight schools
    • graduating high school in Singapore
    • and the early career moments that taught him exactly the kind of leader he never wanted to be
    Show More Show Less
    50 mins
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