🎯 Free Tools for Growing Trade Businesses: https://tradie.wiki/pod
🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssyt

Want to stop selling “membership discounts” and start building repeat work the simple way? Earn loyalty with trust, follow-up, and a customer experience that makes you the only plumber they remember.

In Episode 491, Matt sits down with Scott Irwin from Network Plumbing to talk about why plumbing memberships usually do more harm than good for reactive residential services. Scott breaks down how the membership model got dragged over from HVAC, why discounts are “illusion value”, and why most tradies would be better off building loyalty through simple follow-up and consistent customer experience instead.

You will also hear practical ideas on staying top of mind without spamming people, why direct mail still wins, when scheduled maintenance style programmes actually make sense (think strata and commercials), and how to upsell ethically by having the right conversation with the right decision- maker on site.

Key Chapters:

📲 Listen On The Go! https://tradie.wiki/listen

🎙 About Our Guest: Scott Irwin
Scott Irwin is the driving force behind Network Plumbing, an Australian plumbing business focused on delivering reliable service and long-term customer relationships.

Connect With Scott Irwin:
Website: https://networkplumbing.com.au/
Facebook: https://www.facebook.com/networkplumbing
Instagram: https://www.instagram.com/networktradies_/
LinkedIn (Company): https://www.linkedin.com/company/network-plumbing/
Scott’s LinkedIn: https://www.linkedin.com/in/scott-irwin-5b413a31/

CONNECT WITH THE SITE SHED!
Website: https://www.thesiteshed.com
YouTube: https://www.youtube.com/@TheSiteShed?sub_confirmation=1
Facebook: https://www.facebook.com/thesiteshed
Instagram: https://www.instagram.com/thesiteshed/
LinkedIn: https://www.linkedin.com/company/the-site-shed/
Matt’s LinkedIn: https://www.linkedin.com/in/iamthemattj/

CONNECT WITH THE TRADIE WEB GUYS!
Website: https://www.tradiewebguys.com.au/
YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1
Facebook: https://www.facebook.com/TradieWebGuysOfficial
Instagram: https://www.instagram.com/tradiewebguys/
LinkedIn: https://au.linkedin.com/company/tradie-web-guys
Matt’s LinkedIn: https://www.linkedin.com/in/iamthemattj/

If you enjoyed this podcast, please take a moment to leave us a review:
⭐ https://lovethepodcast.com/TheSiteShed

Love the audio version of this podcast? Subscribe to the link below:
⭐ https://followthepodcast.com/TheSiteShed

#podcast #thesiteshed #tradiewebguys

Your Next Step:

Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

Follow The Site Shed:

• Facebook: The Site Shed
• Instagram: @thesiteshed
• LinkedIn: Matt Jones
• Website: thesiteshed.com
• YouTube: @TheSiteShed

If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
⭐ https://lovethepodcast.com/TheSiteShed

Love the audio version of this podcast? Subscribe to the link below:
⭐ https://followthepodcast.com/TheSiteShed

If you are obsessing over CPA (cost per acquisition) in your plumbing business, you might be making decisions that hurt your long-term profit.

In episode 490, Matt Jones sits down with Scott Irwin from Network Plumbing (Sydney) to break down why reactive trades like plumbing and electrical need to stop judging marketing only by short-term lead costs and start thinking in lifetime value (LTV).

You will learn how to turn one-off callers into long-term customers through better service, follow-up, urgency, and training your team to deliver a standout in-home experience that drives repeat work and referrals.

Key Chapters:

Related Episodes:
Episode 439 with Scott Irwin (Network Plumbing journey)
Episode 440 with Scott Irwin (Designing your ideal life)

📲 Listen On The Go! https://tradie.wiki/listen

🎙️ About Our Guest: Scott Irwin
Scott Irwin owns Network Plumbing in Sydney, leading a 120-person team across plumbing, electrical, HVAC, and handyman services. Having been in the industry since 1987, he shares practical insights on enhancing long-term customer value in reactive trade businesses.

CONNECT WITH SCOTT IRWIN
Website: https://networkplumbing.com.au/
Facebook: https://www.facebook.com/networkplumbing
Instagram: https://www.instagram.com/networktradies_/
LinkedIn: https://www.linkedin.com/company/network-plumbing/
Scott’s LinkedIn: https://www.linkedin.com/in/scott-irwin-5b413a31/

CONNECT WITH THE TRADIE WEB GUYS!
Website: https://www.tradiewebguys.com.au/
YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1
Facebook: https://www.facebook.com/TradieWebGuysOfficial
Instagram: https://www.instagram.com/tradiewebguys/
LinkedIn: https://au.linkedin.com/company/tradie-web-guys
Matt’s LinkedIn: https://www.linkedin.com/in/iamthemattj/

If you enjoyed this podcast, please take a moment to leave us a review:
⭐ https://lovethepodcast.com/TheSiteShed

Love the audio version of this podcast? Subscribe to the link below:
⭐ https://followthepodcast.com/TheSiteShed

#podcast #thesiteshed #tradiewebguys

Your Next Step:

Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

Follow The Site Shed:

• Facebook: The Site Shed
• Instagram: @thesiteshed
• LinkedIn: Matt Jones
• Website: thesiteshed.com
• YouTube: @TheSiteShed

If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
⭐ https://lovethepodcast.com/TheSiteShed

Love the audio version of this podcast? Subscribe to the link below:
⭐ https://followthepodcast.com/TheSiteShed

🎯 Free Tools for Growing Trade Businesses: https://tradie.wiki/pod
🫱🏻‍🫲🏼 Book a Free Strategy Call with Tradie Web Guys: https://tradie.wiki/tssyt

If you feel like you’re flat out in your building business but the profit still doesn’t match the effort, this episode is for you.

In Episode 489, Matt sits down with Greg Wilkes from Develop Coaching to unpack what actually separates a $1M builder from a $10M builder and the shift from being the best tradie on site to becoming the business leader who builds a team, installs simple systems, protects margins, and creates a pipeline that doesn’t rely on you doing everything.

🎥 Watch the video version of this podcast at: @TheSiteShed

Key Chapters:
00:00 - Mindset Shift: Tradesperson to Entrepreneur

00:44 - Meet Greg Wilkes: Construction Industry Expert

01:10 - Scaling from $1 Million to $10 Million

04:47 - The Pitfall of High Net Profit (and Not Investing)

08:04 - Healthy Net Profit Margins for Builders

10:00 - The Myth of Staying on the Tools

16:43 - The Importance of Org Charts and Future Hiring

17:54 - Strategy for First Hires: Start Low with Admin/VA

24:17 - First Big Hire: The Site Supervisor

25:10 - The Business Owner's Focus: Marketing and Sales

27:19 - The Challenge of Systemizing and AI's Impact

33:46 - Systemizing for Leverage: Focus on Repeatable Tasks

38:54 - The Importance of Knowing Your Numbers

42:15 - Simplifying Financial Numbers for Builders

46:10 - Mapping Out a Plan for Growth: Job Value Over Volume

48:40 - How to Contact Greg Wilkes (Develop Coaching)

🎙️ About Our Guest: Greg Wilkes
Greg Wilkes is a trade business coach at Develop Coaching, helping builders and tradies scale from being on the tools to running a profitable, systemised business.

CONNECT WITH GREG WILKES
Website: https://developcoaching.co.uk/
Facebook: https://www.facebook.com/greg.wilkes.coach
Instagram: https://www.instagram.com/greg.wilkes.coach/
LinkedIn: https://www.linkedin.com/in/greg-wilkes/
YouTube: https://www.youtube.com/@DevelopCoaching

Links mentioned:
Develop Coaching (Australia): https://developcoaching.com.au/
Develop Coaching (UK): https://developcoaching.co.uk/
Free book download: Building Your Future: https://developcoaching.com.au/download-building-your-future/

CONNECT WITH THE TRADIE WEB GUYS!
Website: https://www.tradiewebguys.com.au/
YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1
Facebook: https://www.facebook.com/TradieWebGuysOfficial
Instagram: https://www.instagram.com/tradiewebguys/
LinkedIn: https://au.linkedin.com/company/tradie-web-guys
Matt’s LinkedIn: https://www.linkedin.com/in/iamthemattj/

Your Next Step:

Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.

👉 Join free and grab your next growth tool here: https://tradie.wiki/pod

Follow The Site Shed:

• Facebook: The Site Shed
• Instagram: @thesiteshed
• LinkedIn: Matt Jones
• Website: thesiteshed.com
• YouTube: @TheSiteShed

If you enjoyed this podcast and the series, please take 5 minutes to leave us a review:
⭐ https://lovethepodcast.com/TheSiteShed

Love the audio version of this podcast? Subscribe to the link below:
⭐ https://followthepodcast.com/TheSiteShed