Showing titles in Customer Service
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Story Business
- Why Stories Rule the World and How They Can Reinvent Your Business
- By: Gavin McMahon
- Narrated by: Gavin McMahon
- Length: 6 hrs and 54 mins
- Unabridged
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Stories move people—and people move business. In Story Business, Gavin McMahon takes you on a journey from ancient cave paintings to billion-dollar tech unicorns, revealing how storytelling is a powerful—and undervalued—tool for driving business success. Drawing on vivid examples of the rise and fall of real-world companies, McMahon exposes a timeless truth: It’s not the best ideas that win, but the best-packaged ideas.
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Story Business
- Why Stories Rule the World and How They Can Reinvent Your Business
- Narrated by: Gavin McMahon
- Length: 6 hrs and 54 mins
- Release date: 23-09-25
- Language: English
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£13.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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What Your Customer Wants and Can’t Tell You
- Unlocking Consumer Decisions with the Science of Behavioral Economics
- By: Melina Palmer
- Narrated by: Rachel Perry
- Length: 8 hrs and 12 mins
- Unabridged
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Overall29
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Performance24
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Story24
This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book.
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Feels too much like a lead magnet
- By Fred on 05-08-23
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What Your Customer Wants and Can’t Tell You
- Unlocking Consumer Decisions with the Science of Behavioral Economics
- Narrated by: Rachel Perry
- Length: 8 hrs and 12 mins
- Release date: 11-05-21
- Language: English
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£13.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- By: Bill Price, David Jaffe
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Abridged
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Overall8
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Performance7
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Story7
Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Release date: 29-04-08
- Language: English
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£14.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- By: Ashvin Vaidyanathan, Ruben Rabago
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Unabridged
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Overall14
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Performance9
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Story9
The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
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really good overview of CS
- By Roz on 12-06-22
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Release date: 24-03-20
- Language: English
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£13.14 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Deploy Empathy
- A Practical Guide to Interviewing Customers
- By: Michele Hansen
- Narrated by: Michele Hansen
- Length: 7 hrs and 9 mins
- Unabridged
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Overall1
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Performance0
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Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you’ll be able to interview customers and potential customers with confidence.
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Deploy Empathy
- A Practical Guide to Interviewing Customers
- Narrated by: Michele Hansen
- Length: 7 hrs and 9 mins
- Release date: 01-04-22
- Language: English
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£13.14 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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No B.S. Trust Based Marketing
- The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World
- By: Dan S Kennedy
- Narrated by: Tom Gallagher
- Length: 7 hrs and 7 mins
- Unabridged
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Overall3
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Performance2
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Story2
Internationally recognized “millionaire maker,” Dan S. Kennedy, joined by entrepreneur and financial consultant, Matt Zagula, show you how to break down the barriers caused by the “trust no one” mantra invading every customer’s mind today. They deliver an eye-opening look at the core of all business—trust, and teach you the secrets to gaining it, keeping it, and using it to build competitive differentiation, create price elasticity, attract more affluent clients, and inspire referrals.
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No B.S. Trust Based Marketing
- The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World
- Narrated by: Tom Gallagher
- Series: Nightingale-Conant: Marketing
- Length: 7 hrs and 7 mins
- Release date: 29-12-22
- Language: English
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The Heart of Finance
- Emotional intelligence for Financial Planners
- By: James Woodfall, Cliff Lansley
- Narrated by: James Woodfall
- Length: 3 hrs and 46 mins
- Unabridged
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Leveraging the power of emotional intelligence ensures you are better able to relate and respond to your clients, allowing you to unlock higher sales.
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The Heart of Finance
- Emotional intelligence for Financial Planners
- Narrated by: James Woodfall
- Length: 3 hrs and 46 mins
- Release date: 16-07-25
- Language: English
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£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Referable Client Experience
- A Proven Method to Generate Referrals Without Asking
- By: Stacey Brown Randall
- Narrated by: Stacey Brown Randall
- Length: 3 hrs and 25 mins
- Unabridged
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In The Referable Client Experience, author Stacey Brown Randall teaches you how to create an intentional client experience that generates the referrals you deserve. As a coach and consultant, Brown Randall has successfully shown business owners how to cultivate reliable, consistent referrals. Now, she brings her proven method to you. You do great work and are valuable to your clients. So why don’t they refer you? A hard truth: Doing great work does not equate to referrals.
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The Referable Client Experience
- A Proven Method to Generate Referrals Without Asking
- Narrated by: Stacey Brown Randall
- Length: 3 hrs and 25 mins
- Release date: 27-10-25
- Language: English
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£10.40 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Fast Coaching
- By: Nick Drake-Knight
- Narrated by: Nick Drake-Knight
- Length: 7 hrs and 51 mins
- Unabridged
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Overall1
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Performance1
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Fast Coaching introduces a super-quick and super-effective approach to personal growth for use in families, schools, sport, and business. Continue & Begin, the rapid results method described in Fast Coaching, is now used worldwide by thousands of professionals as their preferred fast-coaching technology. Continue & Begin achieves results in just a few minutes! Fast Coaching strengthens self-worth and busts through limiting belief patterns.
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Fast Coaching
- Narrated by: Nick Drake-Knight
- Length: 7 hrs and 51 mins
- Release date: 05-07-19
- Language: English
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£13.35 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed!
- By: Joe Vitale, Jeffrey Gitomer - Foreword
- Narrated by: Steve Menasche
- Length: 9 hrs and 5 mins
- Unabridged
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Overall11
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Performance11
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Story11
There's a Customer Born Every Minute reveals the lost wisdom of famous entrepreneur and showman, P. T. Barnum. Barnum was much more than a showman; he was a dedicated businessman and entrepreneur with a razor-sharp mind. In this delightful and absorbing new edition, Joe Vitale reveals the secrets of Barnum's success and shares the 10 key business practices that Barnum developed and lived by.
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed!
- Narrated by: Steve Menasche
- Length: 9 hrs and 5 mins
- Release date: 28-08-18
- Language: English
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£14.36 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Little Red Book of Sales Answers
- 99.5 Real Life Answers that Make Sense, Make Sales, and Make Money
- By: Jeffrey Gitomer
- Narrated by: Jeffrey Gitomer
- Length: 4 hrs and 36 mins
- Unabridged
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Overall3
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Performance3
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Story3
Jeffrey Gitomer's bestselling companion to his classic Little Red Book of Selling Salespeople are looking for answers. The fastest, easiest answers that work every time. The good news is, the answers exist. The bad news is, in order to be able to become a successful salesperson, you have to...
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Little Red Book of Sales Answers
- 99.5 Real Life Answers that Make Sense, Make Sales, and Make Money
- Narrated by: Jeffrey Gitomer
- Length: 4 hrs and 36 mins
- Release date: 10-03-09
- Language: English
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£10.25 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- By: Michael Levine
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Unabridged
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Overall2
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Performance2
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Story2
Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People). Once every few years a book comes along with an...
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Eye opening
- By Valdir Paiva on 27-07-21
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Broken Windows, Broken Business
- The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
- Narrated by: Allan Robertson
- Length: 6 hrs and 46 mins
- Release date: 11-05-21
- Language: English
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£12.92 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- By: Donna Weber
- Narrated by: Donna Weber
- Length: 5 hrs and 1 min
- Unabridged
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Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.
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Onboarding Matters
- How Successful Companies Transform New Customers into Loyal Champions
- Narrated by: Donna Weber
- Length: 5 hrs and 1 min
- Release date: 08-12-21
- Language: English
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£12.20 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Referral Engine
- Teaching Your Business to Market Itself
- By: John Jantsch
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Unabridged
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Overall47
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Performance22
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Story20
The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends....
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6 Hours 49 Minutes of My Life
- By Andrew on 04-01-11
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The Referral Engine
- Teaching Your Business to Market Itself
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Release date: 25-05-10
- Language: English
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£13.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- By: Steve Radford
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Unabridged
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Overall1
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Performance1
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Story1
The essential handbook for frontline salespeople who want to improve, and the sales managers and leaders who want to help them.
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Release date: 25-11-25
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Product Mindset
- Succeed in the Digital Economy by Changing the Way Your Organization Thinks
- By: David H. DeWolf, Jessica S. Hall
- Narrated by: David H. DeWolf, Jessica S. Hall
- Length: 3 hrs and 47 mins
- Unabridged
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Overall1
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Performance1
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Story1
The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders. David DeWolf and Jessica Hall provide you with all the tools you’ll need to revitalize your company’s methodologies, reframe its culture, and help your company thrive in the digital marketplace.
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The Product Mindset
- Succeed in the Digital Economy by Changing the Way Your Organization Thinks
- Narrated by: David H. DeWolf, Jessica S. Hall
- Length: 3 hrs and 47 mins
- Release date: 30-08-19
- Language: English
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£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The President's Club Mindset
- Inside the Winning Strategies of Tech's Most Successful Salespeople
- By: Bob Kocis
- Narrated by: Josh Davis
- Length: 4 hrs and 12 mins
- Unabridged
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In the high-stakes world of tech sales, consistent top performers are a rare breed. What separates the elite from the rest isn’t charm, luck, or even raw talent—it’s mindset. The President’s Club Mindset by Bob Kocis offers a definitive look at what it takes to become—and remain—a top sales professional in SaaS, enterprise, and B2B technology sectors. A multiple President’s Club winner turned global sales leader, Kocis brings more than thirty years of field-tested experience to bear.
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The President's Club Mindset
- Inside the Winning Strategies of Tech's Most Successful Salespeople
- Narrated by: Josh Davis
- Length: 4 hrs and 12 mins
- Release date: 16-01-26
- Language: English
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£11.26 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Sandler Enterprise Selling
- Winning, Growing, and Retaining Major Accounts
- By: David Mattson, Brian W. Sullivan
- Narrated by: Sean Pratt
- Length: 4 hrs and 44 mins
- Unabridged
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Overall8
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Performance5
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Story5
This practical, step-by-step book is designed specifically for selling teams committed to high achievement in the enterprise environment. You'll learn how to master 13 selling tools integral to your SES success - like the KARE Account Planning Tool, Growth Account Booster Tool, LinkedIn Levers Tool, and Client-Centric Satisfaction Tool. You'll discover practical solutions to the vastly complex challenges in enterprise organizations - extended sales cycles, wide buyer networks, or significant investments in pursuits.
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Practical and pragmatic step-by-step advice
- By David Murray on 21-12-19
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Sandler Enterprise Selling
- Winning, Growing, and Retaining Major Accounts
- Narrated by: Sean Pratt
- Length: 4 hrs and 44 mins
- Release date: 01-04-18
- Language: English
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£11.66 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Mastering Customer Service Etiquette
- Building Lasting Relationships and Achieving Excellence
- By: Diverne Ingraham, Kristian Ingraham
- Narrated by: Alan Parrish
- Length: 3 hrs and 4 mins
- Unabridged
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Overall0
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"Mastering Customer Service Etiquette" is a comprehensive guide designed to help businesses enhance their customer service practices, foster customer loyalty, and maintain a competitive edge in today’s dynamic market. This audiobook delves into the fundamental principles of excellent customer service, emphasizing the importance of effective communication, cultural sensitivity, and personalized interactions.
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Mastering Customer Service Etiquette
- Building Lasting Relationships and Achieving Excellence
- Narrated by: Alan Parrish
- Length: 3 hrs and 4 mins
- Release date: 31-12-25
- Language: English
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The 10 Golden Rules of Customer Service
- The Story of the $6,000 Egg
- By: Deb Duncan, Todd Duncan
- Narrated by: Christopher Grove, Janet Metzger
- Length: 53 mins
- Unabridged
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Overall4
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Performance3
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Story3
Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.
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Easy to take in
- By Anonymous on 10-03-26
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The 10 Golden Rules of Customer Service
- The Story of the $6,000 Egg
- Narrated by: Christopher Grove, Janet Metzger
- Length: 53 mins
- Release date: 01-04-19
- Language: English
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£5.77 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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