Business Communication

Brought to you by Penguin. An eye-opening journey through the secret forces shaping our opinions, this book reveals why we think what we think – and why disagreement matters Our opinions – whether we believe in God or in ghosts, our views on sex or animal rights or immigration, our basic...

Customer service is no longer just about responding quickly. It's about responding clearly, professionally, and in a way that builds trust—especially when customers are frustrated, confused, or ready to leave. Most beginners struggle because they don't have a system. They react instead of respond, rely on generic scripts, and often make situations worse without realizing it.

Most beginners struggle in sales for one simple reason. They don't have a clear process. They send generic messages, hesitate during conversations, and lose opportunities because they're unsure what to say or how to respond. The result is inconsistent performance and missed deals.

We know that social connection enriches our lives—so why do we hesitate to connect? “One of those rare books that might actually change your life.” —Daniel Gilbert, New York Times bestselling author of Stumbling on Happiness There is a paradox at the core of human life. We are a highly...

A declaração de um Propósito se tornou uma espécie de milagre da empresa contemporânea: parece que basta ter um para sua marca ser bem-posicionada e seu negócio estar em dia. Mas não é bem assim. A quantidade de marcas fortes não aumenta na mesma proporção do número de empresas que declaram seus propósitos. Tampouco o mundo se tornou um lugar melhor: os índices de desigualdade social e destruição do meio ambiente só crescem.

Speak with Power is a practical public speaking guide designed to help you communicate clearly, engage audiences, and deliver presentations that inspire action. Whether you're speaking in meetings, classrooms, conferences, or on stage, this audiobook gives you step-by-step strategies to become a confident and persuasive communicator. Many people struggle with public speaking, not because they lack ideas, but because they lack structure, clarity, and confidence. This audiobook shows you how to prepare with purpose, communicate with impact, and connect authentically with any audience.

«Пиши, сокращай 2025»—аудиокнига о создании текста для всех, кто пишет по работе. Неважно, работает ли человек профессиональным автором или текст—его дополнительная задача. Сотрудникам предприятий советы из книги помогут четко доносить пользу своих продуктов до потенциальных клиентов, договариваться с коллегами, руководителями, знакомыми. Журналистам—создавать интересные статьи и публикации в соцсетях. Авторы на примерах рассказывают, в каком порядке подавать информацию, без каких слов текст станет более ясным, как убедить читателя дочитать до конца и всегда ли это нужно.

発達障害の人にとって最大の悩み「コミュニケーションがうまくとれない」が解決できる! 大人になってから発達障害の症状に悩む人が増加しています。 ここ10年で「発達障害」の知名度が飛躍的に上がったことで、「もしかして自分も…」と成人になってから気づく人が増えたのが最大の要因と思われます。

Great communication starts with understanding. Are You My Flock is a fresh, new perspective on personality profiling. By using a simple connection to birds we see in our everyday life, identifying the “flock” that someone flies with will help you move into their language quickly. This resource will make it easy and effective to clearly identify the “flock” of those around you. How a person moves, talks, and dresses tells a story. Some people talk with their hands, some use facial expressions and others only express themselves through their body language.

You’ve landed your first serious job. Now what? Whether you’ve earned a certification, finished your undergraduate degree, or completed your master’s program, your biggest competitive advantage when it comes to your new career is common sense. While most schools don’t teach their...

When leaders normalize the topic of mental health on their teams, performance gets unleashed,and lives transformed —usually including their own. This is surely not your typical leadership book. It’s a heartfelt and authentic exploration of oneman’s journey, and what he learned along the way, as a twenty-year corporate executive all thewhile struggling with severe, yet undiagnosed depression and anxiety. It’s for all sorts of leaders. From board members and corporate executives to small businessowners and factory supervisors. From partners in law firms to nonprofit professionals.

You walked out of the meeting replaying it. You should have asked for the raise. You should have pushed back on the deadline. You should have said something — and instead you said "I'll make it work." This is the script library you wish someone had handed you on day one. How to Talk to Your Boss gives you word-for-word language for the conversations that decide your career — adapted to the four boss types you'll actually encounter. No "build rapport" platitudes. No vague "communicate clearly" advice. The exact sentences to say, in the exact order, when the moment comes.

Who’s Renting Who? isn’t a book about real estate. It’s a book about leverage, responsibility, and the moment reality replaces assumptions. Every agreement, whether it’s a lease, a job, a relationship, or an unspoken expectation, answers one quiet question: Who actually holds the power here? Through direct observation, lived experience, and plain-spoken reflection, Lucas Warren Howard explores what happens when accountability is ignored, expectations are never clarified, and people confuse intention with structure.

Success is not built on talent alone—it is built on disciplined behavior in everyday interactions. In 33 Social Habits of Self-Discipline: Navigating the Path of Success, you will discover the powerful interpersonal habits that separate respected leaders from overlooked participants, trusted professionals from unreliable contributors, and influential individuals from those who struggle to maintain meaningful connections.

Great leaders don’t just manage—they understand, connect, and inspire. The Empathetic Leader is a practical guide to leading with emotional intelligence, trust, and human connection in today’s fast-paced world. While traditional leadership focuses on authority and control, this book shows why empathy is the real driver of strong teams, innovation, and long-term success. This is not soft leadership—it’s smart, effective leadership that works.

There is a leadership skill no one taught you—yet it determines the quality of every decision you make. Leaders are trained to have answers, drive alignment, and persuade others to move forward. But in today’s environment, those scripts are persistently working against them. The more leaders...

Tu guía definitiva para dominar el lenguaje laboral e impulsar tu carrera profesional, de la estrella y «hermana mayor» de TikTok Erin McGoff.

In a world full of noise and short attention spans, the ability to truly connect with people has become a rare and powerful skill. Connect Through Story shows you how to transform ordinary communication into meaningful, memorable experiences using the timeless art of storytelling. This practical guide goes beyond theory. It gives you step-by-step techniques to speak with confidence, authenticity, and emotional impact whether you're presenting in a meeting, speaking on stage, or simply having a conversation that matters.

The Structured Thinking Advantage is a practical guide to improving how you think, decide, and solve problems in a complex, fast-moving world. While most people rely on instinct or scattered reasoning, this book introduces a clear, systematic approach to thinking that leads to better decisions and stronger outcomes.

Leer hoe je welzijn en geluk voor velen creëert, organisaties toekomstbestendig maakt en betekenisvol ontwikkelt met deze gids, gebaseerd op ervaringen en gericht op maatschappelijke impact.

Most career advice assumes one thing: That success belongs to the loudest people in the room. Speak more. Network more. Promote yourself more. But for millions of professionals, this advice feels unnatural, and exhausting.

Ontdek hoe je een succesvol team bouwt door effectieve communicatie met de DISC-methode. Ontdek hoe je mensen herkent als rood, geel, groen of blauw, en pas je stijl aan voor betere samenwerking.

Статистика показывает: современные люди проводят треть своей жизни на работе. Здесь сосредоточены наши амбиции и мечты, желание быть принятыми и востребованными, стремление к чему-то большему. Когда на работе возникают конфликты, мы не можем ни есть, ни спать, ни нормально общаться с друзьями и семьей. В аудиокниге Бэлы Рубинштейн «ЧУДОвищная команда» вы найдете «коммуникационный компас»—ваш ключ к преобразованию напряженных рабочих взаимоотношений в плодотворное сотрудничество.

In this empowering public speaking audiobook, learn how to move audiences to action—whether it’s in a boardroom, keynote presentation, or the TEDx stage. It takes courage to stand up and speak your story. But true leadership—and the potential to create meaningful change!—requires it from us. Sally Z is an award-winning professional speaker with 25+ years of presentation experience and a master’s degree in persuasion. She coaches high-potential dreamers from their first gig to their high-paying and world-changing keynote.

Your ideas aren’t the problem. The way you communicate them is. Have you ever sat in a meeting knowing exactly what to say—but someone else spoke first and got the credit? Do you overthink presentations or struggle to speak up, sell your ideas, or advocate for yourself—even though you know you’re capable? You’re not lacking confidence. You’re missing a system. What if you had a simple, repeatable way to speak with clarity, authority, and impact—every time?