A few of my therapists resigned this spring. Looking back at our KPI scorecard, the warning had been sitting there in plain sight for months, and I had missed it completely.
In this episode, I'm breaking down what a KPI dashboard actually is, how I built ours at my therapy practice, and why it's one of the most underrated tools a growing health or wellness business owner can have. I'll walk you through the four categories we track, the difference between leading and lagging indicators (this one is a game-changer), and the three questions to ask yourself before adding any metric to your own scorecard.
If you're making decisions right now based on gut feel instead of real data, this episode is for you.
In this episode:
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The real-life story of how a number I was ignoring told me MONTHS in advance that several therapists were about to resign... and what I wish I had done differently
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What a KPI dashboard actually is, what ours at Outdoor Kids OT looks like, and the four categories we track every single month
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Leading vs. lagging indicators... and why most business owners are running their whole operation off lagging indicators without even realizing it
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The metric that will tell you if your revenue is about to drop BEFORE it actually does
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Why "fun" is a real, trackable metric in my practice (and why it matters more than you might think)
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The three questions to ask for every number before you add it to your scorecard, and where to start if you don't have one yet
Take Action:
Pick one thing in your business right now that you're making decisions about based on gut feel, with no data to back it up. Write down what you could track instead that would give you real numbers to work with. Just one thing. Write it down and start tracking it this month.
Resources from this episode:
Traction by Gino Wickman: get it at betterworldbooks.com
Profit First by Mike Michalowicz: get it at betterworldbooks.com
monday.com (my fave for project management - just FYI, I hated ClickUp): monday.com
Well Women Business Assessment: wellwomenbusiness.com/assessment
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