Showing results by narrator "Janet Metzger" in All Categories

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. 

'A masterful love story' Nicola Dinan 'Very special ' Laura Kay 'Wildly entertaining, lovingly written' Jess Kidd 'Rib-achingly funny' Curtis Garner 'Delicious' Lily Lindon 'A firecracker of a book' Emma Morgan 'Achingly funny and utterly heartrending' Sara Nisha Adams It's 2067 at Palm Meridian...

In A Very Cold Winter, it is 1946 and Milan is in ruins. A woman named Camilla opens her illegally occupied attic to her extended family as they rebuild their lives among the rubble. The absence of men—lost to war, death, or abandonment—leaves the burden of survival to the women, who use the attic to incubate fragile futures: Camilla works to carry the family toward dignity and normalcy; Lalla dreams of becoming a novelist to escape their grim reality; Regina, widowed by the war, pins her hopes on her infant daughter; Alba chases independence and love.

When sisters Rachel and Jennifer Murdock receive a letter from Miriam Hamilton, the daughter of the man who, decades earlier, swindled their father, inviting them to her luxurious home and offering financial amends, the sisters accept and head off with their beloved cat, Samantha, in tow. Shortly after they arrive, they meet their host―or rather, her body. Miriam has been murdered in her bed, and two things become clear: their invitation came with strings attached, and around the many corners of Miriam's capacious home, strange things are afoot.

Filmmaker Tessa Shepherd helped free a man she believed was wrongly imprisoned for murder. When he kills again, Tessa’s life is upended. She’s reeling with guilt, her reputation destroyed. Worse, Tessa’s mother has unexpectedly passed away, and her sister, Margot, turns on her after tensions from their past escalate. Hounded by a bullying press, Tessa needs an escape. That’s when she learns of a strange inheritance bequeathed by her mother: a derelict and isolated estate known as Fallbrook. It seems like the perfect refuge.

Much more than a knack for snappy comebacks, wit is the quick, instinctive intelligence that allows us to think, say, or do the right thing at the right time in the right place. In this whimsical book, James Geary explores every facet of wittiness, from its role in innovation to why puns are the highest form of wit. Geary reasons that wit is both visual and verbal, physical and intellectual: there’s the serendipitous wit of scientists, the crafty wit of inventors, the optical wit of artists, and the metaphysical wit of philosophers.

Science fiction is a portal that opens doors onto futures too rich and strange to imagine. Fantasy takes us through doorways of magic and wonder. For more than a decade award-winning editor Jonathan Strahan has sifted through tens of thousands of stories to select the best, the most interesting, the most engaging science fiction and fantasy to thrill and delight readers.

In The Last Stargazers, Emily Levesque reveals the hidden world of the professional astronomer. She celebrates an era of ingenuity and curiosity and asks us to think twice before we cast aside our sense of wonder at the universe.

While the idea of not working can be simultaneously wonderful and overwhelming, you can figure out what you want the end of your career and your retirement to look like before you submit your resignation. This book won't help you figure out whether or not you can afford to retire, but it will help you figure out what you'd like to do and who you'd like to be.

Understanding how we are wired can enrich our lives and our relationships, helping to overcome differences that can seem irreconcilable. Instead of terminating jobs, friendships, or marriage on grounds of incompatibility, it is possible to turn these relationships from dying to growing. In Wired That Way, Marita brings together in one audiobook a comprehensive overview of the personality types that speaks to anyone who wants to understand and to be understood.

Frank Senko had always known how to have a good time. But after a job change forced Frank to begin a long car commute every day, his daughter Jen noticed changes in his personality and beliefs. Long hours on the road listening to talk radio commentators like Rush Limbaugh sucked her father into a suspicion-laden worldview dominated by conspiracy theories, fake news, and rants about the "coastal elite" and "libtards" trying to destroy America.

Get more of the communication ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to: rethink how you give feedback to employees; ask questions to encourage learning and the exchange of ideas; invest in the right virtual communication tools for your team or business; establish a language strategy for your company; negotiate effectively with anyone - including liars; and present data more powerfully using visualization.

When she was 18, she joined the army to finance her nursing education. With less than six months of nursing experience, she was assigned to the 24th Evacuation Hospital in South Vietnam. True tales of the war that are by turns horrifying and humorous, told with an eye for detail, by a woman who was in the thick of it.

Traditional economics measures the ways in which we spend our income, but doesn't attribute worth to the crucial human interactions that give our lives meaning. Clair Brown, an economics professor at U.C. Berkeley and a practicing Buddhist, has developed a holistic model, one based on the notion that quality of life should be measured by more than national income. Brown advocates an approach to organizing the economy that embraces rather than skirts questions of values, sustainability, and equity.

An intimate and evocative celebration of the life and legacy of music and political icon Sinéad O’Connor, featuring writers including Neko Case, Sinéad Gleeson, Rayne Fisher-Quann, Porochista Khakpour, and more. More than thirty years ago, Sinéad O’Connor shocked the world by tearing up a...

Fact: Pigeons are amazing, and until recently, humans adored them. We've kept them as pets, held pigeon beauty contests, raced them, used them to carry messages over battlefields, harvested their poop to fertilize our crops—and cooked them in gourmet dishes. Now, with A Pocket Guide to Pigeon Watching, listeners can rediscover the wonder. Equal parts field guide and quirky history, it covers behavior: Why they coo; how they flock; how they preen, kiss, and mate (monogamously); and how they raise their young (on chunky pigeon milk).

While exploring Shakespeare's plays with her students, Paula Marantz Cohen discovered that teaching and discussing his plays unlocked a surprising sense of compassion in the classroom. In this short and illuminating book, she shows how Shakespeare's genius lay with his ability to arouse empathy, even when his characters exist in alien contexts and behave in reprehensible ways.

Sondheim in Our Time and His offers a wide-ranging historical investigation of the landmark works and extraordinary career of Stephen Sondheim, a career which has spanned much of the history of American musical theater. Each author uncovers those aspects of biography, collaborative process, and contemporary context that impacted the creation and reception of Sondheim's musicals. In addition, several authors explore in detail how Sondheim's shows have been dramatically revised and adapted over time, bringing together his past with the present, thriving existence of his musicals.

Most anticipated by USA Today, W Magazine, New York Post, Parade, Bustle, Buzzfeed, Reader's Digest, and PopSugar and named one of the best historical fiction books of the year by Cosmopolitan! ""A beautifully rendered portrait of a young woman finding her courage and her voice.""—Lisa Wingate...

If you live on a rapidly changing planet, you'd be wise to learn how it works. The giant old forests on a skinny stretch of land on the far west coast of North America have a lot to say about living in a twitchy world.